Investigative Services · Since 1997
Complex investigations require more than surveillance. They require strategy, experience, and investigative precision.
Since 1997, Direct Insight Services has partnered with insurance carriers, self-insured employers, attorneys, corporations, and government agencies to uncover the facts behind catastrophic losses, workers' compensation claims, liability investigations, fraud, and complex litigation. When the outcome matters, clients trust Direct Insight to deliver thorough investigations, court-ready reporting, and confidential case management.
Why clients choose Direct Insight
When clients engage Direct Insight Services, they're trusting us with more than a case. They're trusting us with critical decisions, sensitive information, and the reputation of their organization.
Since 1997, we've partnered with insurance carriers, self-insured employers, law firms, corporations, and government agencies to investigate complex claims where accuracy, discretion, and experience matter most.
Our clients don't simply need answers. They need confidence that every investigation has been conducted thoroughly, documented professionally, and handled with the highest standards of confidentiality from initial assignment through final report. At Direct Insight, professionalism, investigative strategy, and information security aren't added services. They are the foundation of everything we do.
Learn Who We Serve →Every investigation is conducted with meticulous attention to detail, producing professional, court-ready reports that stand up to scrutiny and support confident decision-making.
Sensitive information is protected through encrypted communications, secure document exchange, enterprise-grade security practices, and strict confidentiality protocols throughout every stage of the investigation.
From assignment through final reporting, clients work with experienced professionals who provide clear communication, timely updates, and a single point of accountability on every case.
Information security
More of our clients are asking how their vendors safeguard confidential data — and some now ask whether vendors meet, or are working toward, recognized security standards such as SOC 2. We welcome those questions.
For security & compliance teams
Completing a vendor security review or questionnaire? Download a concise, one-page summary of how Direct Insight Services protects client information — ready to attach to your approval file.
View security overview →What we do
A focused set of capabilities for insurance, legal, and corporate clients. Every engagement is handled confidentially and documented to a professional standard.
Covert and overt surveillance with clear, timestamped video documentation and detailed activity reports.
Claim verification, activity checks, and background research supporting fair, well-documented outcomes.
Investigative support for counsel: witness location, statements, records research, and evidence collection.
Discreet inquiries for employers and corporations, handled with confidentiality and professionalism.
Thorough, source-verified background research to support informed, defensible decisions.
Public-records and asset research conducted lawfully and documented for downstream use.
Charging at red flags since 1997
Most claims do not announce themselves. The inconsistency sits in a policy class code, a prior injury, an address that does not match the operation, or a witness account that quietly contradicts the file.
Our investigators are trained to notice those signals and then do the work to prove or disprove them, rather than reporting a hunch. That is the difference between a video clip and an investigation a claims professional can actually act on.
Who we serve
Coverage
We accept assignments across the country. These six states are where our work concentrates and where we hold our own agency licensing, so coverage is confirmed immediately and the investigator is ours — not a subcontractor three layers down.
Statewide since 1997 — Miami, Orlando, Tampa, West Palm Beach.
View Florida →Home state and headquarters, metro and rural.
View Nebraska →Des Moines, Council Bluffs, Cedar Rapids, statewide.
View Iowa →Wichita, the Kansas City metro, Topeka.
View Kansas →Kansas City, St. Louis, Springfield.
View Missouri →Atlanta, Savannah, Augusta and the wider Southeast.
View Georgia →Matter somewhere else? We work well beyond these states and will confirm coverage before you commit.
See all service areas →In their words
Real feedback from carriers, adjusters, and SIU teams on the outcomes our investigations have supported.
We had a viable subro claim against multiple co-defendants. Direct Insight completed the scene investigation, and their expertise in these claim dynamics was vital to the recovery. The investigation preserved the evidence that demonstrated liability across the co-defendants. This vendor specializes in difficult coverage and complex liability issues, and I trust only them to handle these assignments. They get it when it comes to what we need on every assignment. I have never had a poor result with this vendor.
We had permanent-total-disability exposure for multiple reasons on a young male injured worker. Surveillance video contradicted his claims, and we were able to settle the file for far less than paying permanent-total benefits for the rest of his life.
This was not only a scene investigation but a coverage and class-code investigation involving a fatality. It takes more than a person taking video of someone's actions. We have many complex coverage cases, so having an experienced insurance claims investigator carry out our most difficult assignments is imperative. Unlike vendors who specialize in surveillance more than investigations, Direct Insight provides the whole package.
I do not feel I would have gotten the information from our insured over the phone that the investigator got in person. The insured was not forthcoming with everything I asked, yet when the investigator was there he spoke freely, even admitting to drug use. Claim was denied due to a positive drug and alcohol screen.
A Michigan policy with Wisconsin exposure. The insured's policy was for a painting and wallpapering business. The scene investigation revealed they sandblasted and painted water towers in multiple states. Direct Insight traveled to all three states to investigate the insured, the accident site, and the claimant. Exposure was well over $300K, and the claim was denied based on the findings.
Direct Insight determined that the claimant was on medication for pain issues prior to this accident. That allowed us to identify prior medical care and force a settlement of $5,000 rather than a 14-day hospital stay, lost wages, and permanency.
Direct Insight determined that our insured had three other businesses all listed at the same address as our policy, with no separate comp insurance. They also determined the policy address was an office building when in fact we insured a hotel. This gave us the ability to pursue additional premium.
A scene investigation was completed concerning the location of the accident and the capacity in which the claimant was working. Following Direct Insight's investigation and in-depth analysis, this claim was denied. Approximate savings were $179,000.
Gunnar and Jenn always respond timely to assignments and get us the information we need.
We had a viable subro claim against multiple co-defendants. Direct Insight completed the scene investigation, and their expertise in these claim dynamics was vital to the recovery. The investigation preserved the evidence that demonstrated liability across the co-defendants. This vendor specializes in difficult coverage and complex liability issues, and I trust only them to handle these assignments. They get it when it comes to what we need on every assignment. I have never had a poor result with this vendor.
We had permanent-total-disability exposure for multiple reasons on a young male injured worker. Surveillance video contradicted his claims, and we were able to settle the file for far less than paying permanent-total benefits for the rest of his life.
This was not only a scene investigation but a coverage and class-code investigation involving a fatality. It takes more than a person taking video of someone's actions. We have many complex coverage cases, so having an experienced insurance claims investigator carry out our most difficult assignments is imperative. Unlike vendors who specialize in surveillance more than investigations, Direct Insight provides the whole package.
I do not feel I would have gotten the information from our insured over the phone that the investigator got in person. The insured was not forthcoming with everything I asked, yet when the investigator was there he spoke freely, even admitting to drug use. Claim was denied due to a positive drug and alcohol screen.
A Michigan policy with Wisconsin exposure. The insured's policy was for a painting and wallpapering business. The scene investigation revealed they sandblasted and painted water towers in multiple states. Direct Insight traveled to all three states to investigate the insured, the accident site, and the claimant. Exposure was well over $300K, and the claim was denied based on the findings.
Direct Insight determined that the claimant was on medication for pain issues prior to this accident. That allowed us to identify prior medical care and force a settlement of $5,000 rather than a 14-day hospital stay, lost wages, and permanency.
Direct Insight determined that our insured had three other businesses all listed at the same address as our policy, with no separate comp insurance. They also determined the policy address was an office building when in fact we insured a hotel. This gave us the ability to pursue additional premium.
A scene investigation was completed concerning the location of the accident and the capacity in which the claimant was working. Following Direct Insight's investigation and in-depth analysis, this claim was denied. Approximate savings were $179,000.
Gunnar and Jenn always respond timely to assignments and get us the information we need.
From the blog
Practical, no-jargon answers to the questions claims teams, SIU units, and defense counsel ask most.
The red flags that justify surveillance, what it can prove, and how to commission it so the results hold up.
Read the article → Litigation SupportChain of custody, verifiable timestamps, neutral documentation, and testimony-ready investigators.
Read the article → Information SecurityWhat clients should expect on secure transmission, access control, and SOC 2 from an investigative vendor.
Read the article →Common questions
We conduct surveillance, insurance and claims investigations, workers' compensation and liability investigations, SIU and fraud development, large-loss and catastrophic response, litigation support, corporate and workplace inquiries, and background and due-diligence research — focused on complex, high-exposure matters where accuracy and defensibility matter most.
Insurance carriers, third-party administrators, self-insured employers, attorneys and law firms, corporations, and government agencies — organizations that routinely handle sensitive matters and need thorough, defensible, and confidential investigations.
A court-ready report rests on lawfully obtained evidence, a documented chain of custody, continuous and verifiable timestamps, neutral factual reporting, and an investigator prepared to authenticate the work and testify. We document to that standard by default, not as an upgrade. Read more →
Sensitive materials are exchanged only through ShareFile, an independently audited, enterprise-grade platform, never plain email — with multi-factor authentication, role-based access, encrypted transmission, and confidential retention of investigative files. See the Trust Center →
Direct Insight Services accepts assignments nationwide. Our work concentrates in Florida, Georgia, Nebraska, Iowa, Kansas, and Missouri, and we hold our own investigative agency licensing in Florida (A9700152), Nebraska (400), and Iowa (1672). For a matter outside those states, tell us the location and we confirm coverage before the assignment is accepted — we do not broker work down a chain of subcontractors. See all service areas.
Start with a high-level request through our consultation form or contact us directly. Confidential case details and files are always exchanged through the secure ShareFile client portal, never plain email.
Start a conversation
Tell us what you need at a high level and we'll follow up privately. Case details and sensitive files are always exchanged through our secure ShareFile portal, never plain email.